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You can also place an order with us over the telephone, by fax or post.
Our customer service department would be pleased to assist you if you have any questions about placing an order online, making a complaint or returning an item.
You can also purchase items from a GOJO dealer. Click here to find distribution partners.
No, you don’t need a customer account. You can also submit the order as a guest.
When your order has been placed we will automatically confirm the receipt of the order by e-mail. This e-mail will contain all the details of your order. As a registered customer you can see the processing status of your order at any time under “My orders”.
As soon as your order has been dispatched you will be notified by e-mail with a link to the delivery tracker and the invoice as a PDF file.
A hardcopy of the invoice will also be enclosed with the parcel.
As long as your order has not been dispatched, it can either be completely cancelled by our customer service department or the delivery/billing address can be changed. It is unfortunately not possibly e to add more items to your order, to remove individual items or to change the size/ width of individual items.
It is unfortunately not possible to predict when your order will be dispatched. The GOJO customer service department will be able to give you the relevant information. You will find the telephone number in our contact area (to the contact area).
If your order has already been dispatched, you can return it to us upon receipt free of charge.
When you visit www.gojo-shop.com we will automatically forward you to the countries website that suits your requirements. It is only possible to deliver to a delivery address in the country that is currently selected. If necessary, you can of course also change the country yourself.
The charge for postage and packing for standard delivery in Germany is €75.0 per order for orders up to €75. Postage and packing is free of charge for orders over €75 delivered in Germany.
Please refer to the respective table of delivery charges [LINK] for delivery charges for express orders.
We usually deliver within 1 to 3 workdays.
As soon as your order has been passed to the logistics partner, you will receive the tracking number with the delivery confirmation (by e-mail). You can use this to check the status of your delivery on the delivery tacking portal.
Of course you can also have your order delivered to a parcel shop. Tick “Delivery address is a parcel shop” below the billing address – this will display the additional mandatory input fields.
If you not know the details of your parcel shop, you can find them via this ink standorte.dhl.de/packstationen_paketboxen. You will also need your dispatch number (DHL customer number) and the postcode of your parcel shop.
We offer express delivery in Germany. Please refer to the respective table of delivery charges [LINK] for express orders.
Yes, you can return items free of charge. You will receive a pre-paid returns form with each delivery, which you can use to return the items.
At the GOJO-Shop.com you have 14 days from receipt of your order to return the items to us. You will find further information about the right to cancel orders at GOJO-Shop.com in our General Terms and Conditions (GTC).
If for any reason you are not happy with your order, you can return unworn/unused items within 14 days. Please proceed as follows:
Please note that you cannot complain about, return or exchange your purchases from the online shop to a high street retailer (GOJO authorised dealer, third-party dealer).
Neither can complaints about purchases from a high street retailer be made in the online shop or returned to the online shop.
The refund of the amount will be arranged as soon as we have received the items you have returned.
If a model or a specific size is no longer available on our website, we have stopped stocking it. We only offer some GOJO-Shop.com products for a limited period.
Unfortunately our customer service department has no knowledge of our stocks and production, and is therefore unable to provide any information on whether the product will be available again.
In this case we would ask you to visit us again in the coming weeks – your model may then be available again. Alternatively, pop into a local shop - you will find one near you with our distribution partner finder: to the distribution partner finder
It is unfortunately not possible to buy vouchers for our GOJO online shop at present.
If you have a promotion code, you can redeem them directly in the shopping basket. You will find a text box below the images of the items you have ordered.
You can enter your code in this text box. Please click on “Apply” and the discount will be deducted immediately.
Please note that some promotion codes are only valid under certain conditions (e.g. minimum order value) and it may not be possible to combine them with other promotions.
Please contact us if your code does not work or you receive an error message. You will find the telephone number of GOJO customer services in our contact area (to the contact area).
We are unable to exchange an item for another for technical reasons.
If you have ordered the wrong size or prefer dispenser in another colour, simply order the item you require again. In this case, return the delivered item to us in the enclosed returns label free of charge.
We conduct intensive quality controls according to the highest standards. If you have nevertheless received a faulty item, you can naturally return it to us free of charge. Simply use the existing returns process [LINK above].
You can contact the GOJO Shop Assembly and Repair Service on the following telephone number: Repair/ Service: +49 (0) 6074 9196658
In our GOJO online shop you can pay with a wide range of secure payment methods:
If you have selected the “Invoice” method of payment, you will receive this as a PDF file (together with the delivery confirmation) and as hardcopy with the parcel.
Payment is due within thirty ( 30 ) ays from the billing date.
Please refer to our GTCs for any further details about your payment on account.
Payment on account is occasionally not possible. This may be for the following reasons:
We are also willing to change the method of payment in this case to cash on delivery. This then enables us to continue processing and to deliver this order.
If you register with the GOJO online shop, you will have numerous benefits which will make your visit to the online shop even quicker and more convenient.
We will offer you the following services once you have successfully registered:
You can create a customer account at any time free of charge in the following manner:
The form that appears will require you to enter your name, e-mail address and your chosen password. After confirmation of the registration you will receive an e-mail from us.
Open the registration area (https://www.gojo-shop.com/de/login) and click on “Password forgotten”. Then enter your e-mail address. A new link will then be sent to your e-mail-address to enable you to reset your password.
If you no longer wish to receive our Newsletter, you can cancel it at any time free of charge:
Via your customer account (as a registered customer)
Via the Newsletter
Due to technical reasons it can take up to 48 hours for the cancellation to take effect. You may possibly receive another Newsletter in this period.